Satisfaction Guarantee Customer Care > Satisfaction Guarantee
100% Guarantee
We
guarantee to deliver fresh, beautiful floral arrangements (take a look at our floral
care tips section) and
quality hampers and gifts. NetFlorist partners with leading florists,
growers, and suppliers, to provide our customers with quality gifts. If
you or the recipient is not 100% satisfied with the flowers or gifts, at the time
of delivery, please contact us within 48 hours and we will send a
replacement or refund your order.
Our staff share a desire to ensure that we satisfy and delight every person that shops at NetFlorist and we guarantee that any interaction you have with us will be a pleasurable one, these include:
The ease of use and technical reliability of our
website
The efficiency and friendliness of our call center
staff
The effective and prompt handling of all e-mail or
order enquiries received from our customers
If at any time you are
not 100% satisfied with the ease of use of our website, quality of our
products or level of service you have received please contact us and let us know how we can help to make you happy again.
We have attempted to make contacting us as easy as possible.
