Frequently Asked Questions

What can I do to make sure my delivery is on time?
The first step in ensuring a timeous delivery is to provide as complete and detailed an address as possible. For example, for home deliveries please include the apartment no., building name, street number, street name, suburb name and city name. Also provide a contact number for the recipient so that if the florist is unsure of the delivery address they can contact the recipient to confirm the details.

If I requested my bouquet to be delivered at 12pm why was it delivered at 2pm?
While we do try to fulfill requests for specific delivery times whenever possible, we cannot guarantee that a bouquet will be delivered at a specific time. Too many factors play a role in whether we can meet a stated time or not such as availability of certain flowers, traffic flows etc. We do however guarantee that your bouquet will be delivered on the day requested.

What happens when the recipient is not at home at the time of delivery?
If the recipient is not at home when the florist calls to make the delivery, they will either: 1) leave a note on the door, requesting that the recipient should contact them to arrange a convenient time when they may return, or 2) deliver the arrangement to a neighbour, and leave a note advising the recipient that their neighbour has accepted the bouquet on their behalf.

It is important to remember that normal florist delivery hours are between 9am and 6pm – early morning deliveries may be delayed somewhat if the fresh flowers arrive late from the market.

How can I be sure that the bouquet that is delivered will be the same as the one I ordered?
The florists are all required to adhere to the value and quality standards set by NetFlorist and the Teleflorist Network. It is possible that due to seasonal or regional availability of certain flowers certain substitutions may be made. However the value and quality of the arrangement will in no way be compromised.